Quick setup guide

Keep our emails
out of your
spam folder

Add @skye.com.au to your allowlist so our emails go straight to your inbox every time.

Find your email app
What's going on

Spam filters catch more than they should

Emails you're expecting — statements, meeting confirmations, portfolio updates — can end up in junk without you ever knowing. Adding @skye.com.au to your allowlist tells your email app to always deliver our messages straight to your inbox. Takes about a minute.

Step-by-step guides
📧
Gmail
Web, iOS & Android
  1. Open any email from @skye.com.au (check your Spam or Promotions tab if you haven't received one yet).
  2. Click the three-dot menu (⋮) in the top-right corner of the email.
  3. Select "Filter messages like these".
  4. In the filter window, click "Create filter" without changing anything.
  5. Tick "Never send it to Spam", then click "Create filter".

Already in Spam? Open it there and click "Not spam" — that also does the job.

📨
Outlook & Microsoft 365
Desktop app, web & mobile
  1. In Outlook web, click the Settings gear (⚙) in the top-right corner.
  2. Search for "Safe senders" in the settings search box, or go to Junk Email → Safe senders and domains.
  3. Click "Add" and type @skye.com.au.
  4. Press Enter, then click "Save".

Desktop app shortcut: Right-click an email from us → Junk → Never Block Sender's Domain.

🍎
Apple Mail
macOS & iOS
  1. Open an email from @skye.com.au.
  2. macOS: Hover over the sender's name at the top of the email and click the dropdown arrow. Select "Add to Contacts".
  3. iOS: Tap the sender's name or avatar → tap "Add to Contacts" or "Add to VIPs".
  4. Once the sender is in your Contacts or VIPs, Apple Mail will always deliver their emails to your inbox.

Apple Mail treats your Contacts as a trusted list — adding our senders there is the most reliable fix on Apple devices.

💜
Yahoo Mail
Web & mobile app
  1. Click the Settings gear (⚙) → "More Settings".
  2. Go to Filters → click "Add new filter".
  3. Name the filter (e.g. Skye Wealth). Under "From", select "contains" and enter skye.com.au.
  4. Set "Then put the email in:" to Inbox.
  5. Click Save.
🤖
Gmail on Android
Mobile app
  1. Open the Gmail app and find an email from @skye.com.au.
  2. Tap the three-dot menu (⋮) at the top-right of the email.
  3. Tap "Filter messages like these".
  4. Tap "Create filter", then tick "Never send it to Spam".
  5. Tap "Create filter" to save.

The filter syncs across all devices on the same Google account, so you only need to do this once.

📱
Samsung Email
Samsung Android devices
  1. Open the Samsung Email app and tap the hamburger menu (☰).
  2. Go to Settings → Manage spam addresses.
  3. Tap the Allowed list tab.
  4. Tap "+" and add @skye.com.au.
  5. Tap Save.
🔐
Proton Mail
Web & mobile app
  1. Click the Settings gear → All settings → Filters.
  2. Scroll to Spam, block, and allow lists → click "Add address" under Allow list.
  3. Enter @skye.com.au and click Add.

Adding the full domain skye.com.au covers everyone who emails you from us — you won't need to add addresses one by one.

⚡
Spark Mail
macOS, iOS & Android
  1. Open an email from @skye.com.au in Spark.
  2. Tap or click the sender's name to open their contact details.
  3. Select "Add to VIP" — VIP senders always bypass Spark's smart filtering.

Spark relies on your connected account's filters (Gmail, Outlook etc.) — follow those steps above for the most reliable fix.

👋
HEY
Web & mobile app
  1. Check your Screener — new senders land here first.
  2. Find an email from @skye.com.au and click "Allow in".
  3. Choose where future emails go: Imbox, The Feed, or Paper Trail. For account updates, Imbox makes the most sense.
🏢
Corporate / IT-managed email
Microsoft Exchange, Google Workspace, Mimecast, Proofpoint
  1. Your IT team manages the filters — you won't be able to do this one yourself.
  2. Contact your IT helpdesk and ask them to add skye.com.au to your organisation's safe sender list.
  3. On Mimecast or Proofpoint, ask your admin to set up a Permitted Senders policy for skye.com.au.

Let your IT team know the domain is skye.com.au — they can check our SPF, DKIM and DMARC records if needed.

Still not getting our emails?

Give us a call

If you've followed the steps and our emails still aren't coming through, give us a ring and we'll sort it out.